Tips on How to Get Your Filtrine Service Questions Answered Quickly
Unlike many organizations today, Filtrine has a receptionist who answers the phone and directs your call to the appropriate division and department. She will be asking the following questions:
|1.||Do you have the serial number of the Filtrine unit in question?|
|You can find it on your Product ID label either on your unit or in your manual. Where is it? See the Product Identification page.|
|2.||What type of equipment are you calling about, Filtrine process/medical/ingredient chillers or drinking water chillers?|
|If you aren’t sure, see the Product Identification page.|
|3.||Are you looking to replace or upgrade your Filtrine chiller or drinking water equipment?|
|You will be directed to either the chiller or drinking water sales departments.|
|4.||Do you need service for your chiller or drinking water equipment?|
|Then you will be sent to either the chiller or drinking water service departments,|
|5.||Are you ordering a part for a Filtrine product?|
|If so, you will be directed to the Parts Department. They will ask the following questions:|
1. What is the job name and serial number of your Filtrine equipment?
2. Could you email a photo of the part you would like to order?
|6.||Looking for a manual?|
|You will be asked for the Filtrine product’s serial number on the Product ID label in order to find the right manual. To find it, see the Product Identification page.|
|7.||Need a BIM drawing for a drinking fountain or a remote drinking water chiller?|
|Visit Filtrine Drinking Water CADdetails Specifier Tool for Architects and Engineers.|
Still have questions? Call 800-930-3367, email email@example.com or fill out the form below.