Tips on How to Get Your Filtrine Service Questions Answered Quickly

Unlike many organizations today, we have a receptionist who answers the phone and directs your call to the appropriate division and department. She will be asking the following questions:

Do you have the serial number of the Filtrine unit in question?

What type of equipment are you calling about, Filtrine process/medical/ingredient chillers or drinking water chillers? If you aren’t sure, see the Product Identification page.

Are you looking to replace or upgrade your Filtrine chiller or drinking water equipment?

Do you need service for your chiller or drinking water equipment?

Are you ordering a part for a Filtrine product? If so, you will be directed to the Parts Department. They will ask the following questions:

  1. What is the job name and serial number of your Filtrine equipment?
  2. Could you email a photo of the part you would like to order?

Looking for a manual? You will be asked for the Filtrine product’s serial number in order to find the right manual.

Need a BIM drawing for a drinking fountain or a remote chiller, see Filtrine Drinking Water CADdetails Specifier Tool for Architects and Engineers.

Still have questions? Fill out the Contact Service form for answers:

Contact Service Form

  • This field is for validation purposes and should be left unchanged.