Tips on How to Get Your Filtrine Service Questions Answered Quickly
Unlike many organizations today, Filtrine has a receptionist who answers the phone and directs your call to the appropriate division and department. She will be asking the following questions:
|1.||Do you have the serial number of the Filtrine unit in question?|
|You can find it on your Product ID label either on your unit or in your manual. Where is it? See the Product Identification page.|
|2.||What type of equipment are you calling about, Filtrine process/medical/ingredient chillers or drinking water chillers?|
|If you aren’t sure, see the Product Identification page.|
|3.||Are you looking to replace or upgrade your Filtrine chiller or drinking water equipment?|
|You will be directed to either the chiller or drinking water sales departments.|
|4.||Do you need service for your chiller or drinking water equipment?|
|Then you will be sent to either the chiller or drinking water service departments,|
|5.||Are you ordering a part for a Filtrine product?|
|If so, you will be directed to the Parts Department. They will ask the following questions:|
1. What is the job name and serial number of your Filtrine equipment?
2. Could you email a photo of the part you would like to order?
|6.||Looking for a manual?|
|You will be asked for the Filtrine product’s serial number on the Product ID label in order to find the right manual. To find out where the label is located, see the Product Identification page.|
|7.||Need a BIM drawing for a drinking fountain or a remote drinking water chiller?|
|Visit Filtrine Drinking Water CADdetails Specifier Tool for Architects and Engineers.|
Still have questions? Call 800-930-3367 or fill out the form below.