Do You Have a Drinking Water or Process/Medical/Ingredient Chiller?
The Filtrine receptionist can help you determine what Filtrine equipment you are calling in reference to. They will be asking the following questions in order to direct you to the right department in either the Drinking Water or Chiller Systems division.
1. What type of equipment are you calling about, process/medical/ingredient chillers or drinking water chillers? If you aren’t sure, they will continue with these questions.
Follow Up Questions
2. What is the job name, serial number or location of the unit? See the front page of your Filtrine manual that came with the unit.
3. Do you have a Product ID label? The serial number can be found on the Product ID label. Filtrine puts Product ID labels on all its chillers. If it is a large chiller, the labels can be found both inside and next to the electrical box. For the small chillers that sit under a drinking fountain, the ID label will be on the outside.
4. Are there drinking fountains or bottle filling stations piped to the chiller? The photo below shows a typical drinking water remote chiller. But they can also look like the central drinking water chillers such as the ES-25-RFC. Shower and eye wash chillers also fall under the Filtrine Drinking Water Division.
5. What application is it cooling? Filtrine chillers that fall under the Chiller Systems division are found in many different types of facilities. They cool medical equipment, chill bakery and food processes, oil & gas sample analyzers, packing machines, and much more.
Still have Questions?
We hope this page will help you figure out which chiller you are contacting us about and which division it falls under. However, if you have more questions, feel free to call us at 800-930-3367 or fill out the Contact Service Form.