Welcome to the Filtrine family and we want to thank you for your business.
Filtrine's knowledgeable customer service team is ready to answer your technical questions about Filtrine drinking water and chiller equipment. Dial our number (1-800-930-3367) and ask for the service department. They can help you with any technical questions about your Filtrine product, as well as questions about startup, warranty, service contracts and Operations & Maintenance (O&M) Manuals. They are also able to help with parts. We support all of our products regardless of the age.
Filtrine is now offering Zoom video conferencing to aid our service technicians in resolving technical issues as quickly as possible. For more information, contact customer service, 800-930-3367.
Filtrine Customer Service Team for Chiller and Drinking Water After Market Sales/Parts
Lee and Terry started out in the production department building Filtrine equipment. From this experience, they developed a thorough understanding of our chillers and drinking water products. In addition, their years of experience at Filtrine gives them unique institutional knowledge of how our products are used in the field. This allows them to quickly troubleshoot an issue and develop a solution. Kelly has been with Filtrine for over 10 years and helps our customers find the right parts. Contact the Filtrine Service Coordinator, Kathleen Richards, the newest member of the team and she will direct your inquiry to the appropriate person. Or you can fill out Filtrine's Contact Service Form. (In photo above from left to right: Lee Blake, Kelly Blanchette, Kathleen Richards, and Terry Zavorotny).
Chiller Service Contracts Team
Whether your application is time-sensitive or mission-critical, we realize your goal is to maximize your uptime for that application. Most Filtrine chillers come with a start up and one year service contract that includes three preventative maintenance visits by a local factory-authorized service agent, as well as all parts and all labor. Also, your Filtrine equipment never has to be out of warranty because we offer exclusive extended warranty service contracts on an 8/5 or 24/7 basis. Filtrine actively maintains a network of Factory Authorized Service Agents across North America so your service needs are handled quickly and efficiently. For more information, contact Carol Powley, Service Contracts Administrator, and Craig Burns, Service Contract Account Sales. You can also fill out Filtrine's Contact Service Form.